Patient Services Advisor x 2 – part time
1. Temporary contract for three months
2. Zero hours contract
We are looking for additional support to help with our administrative and reception work. Duties will include liaising with patients and Practice staff, booking appointments, administration of the patient registrations process, dealing with enquiries and problem solving.
You’ll need to be computer literate (system training provided) and have a professional manner whilst working with our patients. You will also need to be organised and resourceful as the Surgery is busy and the work varied.
For a period of three months to cover for a member of the team who will be undertaking a different role. 21 hours per week. A mix of morning or afternoon shifts (8am-1pm & 1pm-6.30pm).
Zero Hours contract:
On an 'as and when' basis to provide cover at times of staff shortages or when there is project work to be carried out. There are no fixed hours but currently there is high demand for additional support and this could be at short notice on occasion. The Patient Services Advisors hours are broken down into morning and afternoon shifts (8am-1pm & 1pm-6.30pm).
Employment would be via a Zero Hours contract whereby the employer offers the individual work when it arises, and the individual can either accept the work offered, or decide not to take up the offer of work on that occasion.
Please see the attached job description. The hourly rate for these roles is £9.18. If you should have any questions, please do call our Operations Manager, on 02392 580363 or firstname.lastname@example.org . To apply please complete the attached application form and return to email@example.com indicating which position you are applying for.
Patient Services Advisor job description
TO ALL OUR PATIENTS
COVID Safety arrangements within the Surgery
Medical settings are a higher risk environment and will need to be subject to more control measures than other public facilities.
We are acting very cautiously and are maintaining:
The delta variant is more transmissible and patients may come to the surgery when they are contagious.
It is our duty to do all we can to keep both our patients and our staff safe whilst we deliver our care.
💉 COVID VACCINATION UPDATE - NON-RESPONDERS 💉
There are approximately 1000 patients who have not yet received their first vaccination and 500 patients who have not yet received their second vaccination despite having been contacted by text, phone call or letter.
Your vaccine is still waiting for you so please call us on our dedicated COVID booking line (07798 655 480) to book your appointment. Phones are manned between 9am and 4pm. Please also let us know if you wish to decline your vaccine so that we can update your records.
If you do not have on-line access for prescription requests, please download the NHS App. Alternatively you can email us at firstname.lastname@example.org
Prescriptions will be sent to a Nominated Pharmacy, please contact the Practice by telephone if you have not Nominated a Pharmacy.
ECONSULTS WILL BE UNAVAILABLE OVER THE WEEKEND AND BETWEEN THE HOURS OF 6.30PM TO 6.30AM
We will be switching eConsults off every weekend and weekday evening, while the surgery is closed. You will be unable to send an eConsult from 6.30pm on a Friday until 12.01am on a Monday morning and from 6.30pm until 6.30am on weekdays.
This is to ensure that our patients seek more appropriate healthcare whilst we are closed.
You can use the eConsult facility to look up general medical advice. You can also get advice from the NHS website or the NHS App. Your local Pharmacist can help you with self-care.
If your medical problem cannot wait until the surgery is open please visit the NHS111 website or call NHS111.
FOR ANYTHING LIFE THREATENING CALL 999
(Site updated 05/11/2021)